OUR PROCESS

How Our Service Works

A structured five-step journey designed to make every stage clear, organized, and easy to follow.

Initial consultation
STEP 01

Initial Consultation

After a thorough consultation with your advisor, select the plan that best fits your needs. Then, based on the plan timeline and your personal availability, choose your preferred exam date.

  • Clarify your goals and expectations
  • Identify the most suitable method forward
  • Prepare your exam eletronic device
  • Pay your Deposit
Planning and preparation
STEP 02

Planning & Preparation

For at-home test takers, make sure the testing environment meets all official exam requirements. Schedule a meeting with our specialist to review the exam details. We’ll also walk you through key considerations before, during, and after the exam, offering practical guidance every step of the way.

  • Schedule your exam overview session with our specialist
  • Schedule your exam device check up and installation with our technicians
  • Understand important steps during your exam
  • Eliminate uncertainty before the exam
Guided support
STEP 03

On the Exam Day

Our "Three-on-One" model ensures you never face the challenge alone. Two proctors cross-verify every answer, and monitor performance to avoid "red flags," ensuring your timing and accuracy patterns remain natural and professional. Technical support provides end-to-end monitoring to guarantee an exceptionally smooth, glitch-free experience from start to finish.

A Full Exam Demos

Final review
STEP 04

Final Step

Before the final stage, we review the critical details carefully to ensure

  • Wait for your official score report (SAT 2 weeks; GRE 8-10 days; GMAT 3-5 days
  • Return or reset your testing device
  • Collect your UUID
  • Make the full payment
Initial consultation
STEP 05

After-Sales Service

ELPIS provides a two-year service warranty aligned with ETS data retention policies to ensure client confidence in their results. To maintain absolute privacy, the company replaces all personal identifiers with a unique UUID, which serves as the sole requirement for accessing after-sales support.

  • A two-year warranty is provided, matching official exam record durations.
  • No personal data is stored; only a unique UUID linked to an exam date is retained.
  • Clients are solely responsible for the safety and confidentiality of their UUID.