A two-year promise, kept by a single code.
Premium results are only meaningful when our clients can rely on them long after the exam day. In alignment with ETS's two-year exam-record retention policy, every ELPIS engagement is backed by a comprehensive two-year service warranty — verified not by your name, but by a code that only you possess.
Two-year warranty
Mirrors ETS's own retention window, so support remains available for as long as your exam record exists on file.
Zero identity stored
No names. No social handles. No metadata. The only thing we keep is a UUID paired with an exam date.
Code-based verification
Present the UUID to any ELPIS colleague — on this site or any social platform — to unlock the after-sales channel.
Two years, by design — not by coincidence.
We are committed to delivering premium service while ensuring our clients can use their results with absolute confidence. ETS retains official exam records for up to two years; for that same window, ELPIS stands behind every engagement with a comprehensive service warranty.
The warranty period begins on the day your service is delivered and runs in parallel with ETS's own data-retention window — so whenever your record exists, our support exists alongside it.
We protect your privacy by not collecting it.
We retain no student information. Once your service is complete, you receive a unique alphanumeric UUID that functions like a receipt. In our database, this code is stored against one thing and one thing only: the exam date.
No client names. No social media accounts. No phone numbers, payment identifiers, or any other personally identifying detail ever enters our records. Should you need after-sales support, you simply contact any ELPIS colleague — through this website or on any social platform — and present your UUID. That single code unlocks the entire after-sales channel.
"Privacy by absence is the strongest form of privacy."
We can't disclose what we never recorded. The UUID system isn't just convenient — it's the architectural reason your identity stays yours.
How the UUID flow works.
Four simple steps describe the entire lifecycle of after-sales verification at ELPIS.
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Issuance Upon completion of your service, ELPIS generates a one-of-a-kind alphanumeric UUID and delivers it directly to you.
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Custody You store the UUID privately. We retain only the code itself on our side, paired with the corresponding exam date.
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Presentation When support is needed, message any ELPIS colleague — here or on any social channel — and present your UUID.
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Verification We match the code against our records and immediately open the dedicated after-sales support channel.
Please note — the UUID is yours to safeguard.
Because the UUID is the only verifiable link between you and the service you purchased, the responsibility for keeping it safe — and keeping it private — sits with the client. We can't recover what we never stored, which means we cannot recover a lost UUID for you.
The UUID cannot be recovered if lost.
Treat it like a safe-deposit key. Store it somewhere durable that you will still be able to access in two years' time.
No UUID, no verification — even with screenshots.
If a client loses their UUID, we cannot confirm that they purchased ELPIS services. Partial chat screenshots or similar "evidence" will not satisfy our verification process, because we retain no other information against which to cross-check. In such cases, we will respectfully decline to share any exam-related information.
A UUID in another's hands is indistinguishable from yours.
If someone else possesses your UUID and requests after-sales service, we have no way to determine whether the request is actually from you — we hold no other identifying information. Do not share it with anyone you do not intend to act on your behalf.